Frequently Asked Questions

Everything you need to know about shopping with Pepa.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.

How do I return an item?

If you are not completely satisfied with your purchase, you can return items within 30 days of delivery. Please ensure the tags are still attached and the clothing is in its original condition.

What payment methods do you accept?

Pepa accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.

Are your materials sustainably sourced?

At Pepa, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.